Solving a payment issue

Android

If you have purchased Diamonds, a Bundle or any other in-app purchase via Google Play but didn't receive anything, open the in-app Shop again.

If this doesn't solve your issue, close the app and run it again. To do so, force stop the game via your Device Settings > Application Manager.

If closing the app did not help, please contact our Customer Support Team. You can do that by going to "More" and then "Help". When creating a support ticket, please provide a screenshot of the proof of purchase provided by Google Play.

You can log into your Google Play account to see a list of purchases on that account.

Note: Without the order number, it's not possible to return any items.

Every single transaction in God Kings is going through Google Play. Therefore, you need to contact them directly if you keep on having issues, such as declined payments or an invalid account, when trying to make an in-app purchase.

To get more information, please tap here.

iOS

If you have purchased Diamonds, a Bundle or any other in-app purchase but didn't receive anything, open the in-app Shop again.

If this doesn't solve your issue, close the app and run it again. 

This is how to close the game properly on iOS 7 or better:

1. Press the Home button twice. You will see small previews of your recently used apps.
2. Swipe right to find the app you want to close.
3. Swipe up on the app's preview to close it.

If restarting God Kings did not help, please contact our Customer Support Team. You can do that by going to "More" and then "Help". When creating a support ticket, please provide a screenshot of the proof of purchase provided by iTunes. Learn how to find your iTunes purchase history here.

Every single transaction in Gd Kings is going through iTunes. Therefore, you need to contact them directly if you keep on having issues, such as declined payments or an invalid account, when trying to make an in-app purchase.

To get more information, please tap here.

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