I Can't Complete My Purchase

If you're having trouble making a purchase, don't worry - payment issues can often be resolved with a few quick checks.

Common Reasons Why A Payment Fails
A payment can be declined for several reasons, including:

• Insufficient funds available on your payment method.
• Your bank or payment provider may have blocked the transaction for security reasons.
• Online or international payments are not enabled for your card or bank account.
• Authentication or verification required by your bank could not be completed.
• Temporary connectivity or technical issues.

What You Can Try
The following steps may help resolve the issue:

• Verify that sufficient funds are available.
• Complete any authentication requested by your bank.
• Try again after a few minutes.
• Try a different payment method if available.
• Check with your bank whether the payment was declined or blocked and whether any restrictions apply to online or international payments.
• If you use any connection or privacy tools while browsing, please make sure they are not affecting the payment process.

Depending on the payment method, additional checks on that provider's side may also be required.

• Apple App Store
• Google Play
• Plarium Play

Still Need Help?

If the issue persists, please contact our support team.
You can access the Support button in-game by tapping your avatar in the bottom menu, then selecting the Settings tab.


Select the payment method you are having trouble with and follow the instructions provided in the support form.

We will be happy to assist you!

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