I ordered a product but did not receive it. What can I do?

Android

If you have purchased Diamonds, a Bundle or any other in-app purchase in Warlords of Aternum via Google Play but didn't receive anything, open the in-app Shop again.

If this doesn't solve your issue, close the app and run it again. To do so, force stop Warlords of Aternum via your Device Settings > Application Manager.

If closing the Warlords of Aternum app did not help, please contact our Customer Support Team. You can do that by going to your in-game settings. Tap on the Support button there. Or simply click the button below this article.

In order to investigate the status of your purchase, we will need the order number (starting with GPA.**), which you can find on the receipt you will have received via email from Google. Please copy the GPA number in text or via screenshot and enclose it in your ticket. If needed, you can learn more about your purchase history via Google's services, more precisely via this link.

Note: Without the order number, it's not possible to track or return any items.

Every single transaction in Warlords of Aternum is going through Google Play. Therefore, you need to contact Google directly if you keep on having issues, such as declined payments or an invalid account, when trying to make an in-app purchase.

To get more information, please tap here.

iOS

If you have purchased Diamonds, a Bundle or any other in-app purchase in Warlords of Aternum but didn't receive anything, open the in-app Shop again.
If this doesn't solve your issue, close the app and run it again.
This is how to close Warlords of Aternum properly on iOS 7 or higher:

1. Press the Home button twice. You will see small previews of your recently used apps.
2. Swipe right to find the app you want to close.
3. Swipe up on the app's preview to close it.

If restarting Warlords of Aternum did not help, please contact our Customer Support Team. You can do that by going to your in-game settings. Tap on the Support button there. When creating a support ticket, please provide a screenshot of the receipt provided by iTunes. Learn how to find your iTunes purchase history here.
Every single transaction in Warlords of Aternum is going through iTunes. Therefore, you need to contact Apple directly if you keep on having issues, such as declined payments or an invalid account, when trying to make an in-app purchase.

To get more information, please tap here.

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