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I have purchased gold or in-game packages, but I did not receive them. What can I do?

We are really sorry for the inconvenience. Please be aware that it might take up to 5 days for you to receive the Gold.

If you still haven't received the Gold or your items by then, please get in touch with us and we will make sure to solve the problem. To speed up the processing of your request, please make sure to include any kind of information that might help us track down your purchase, e.g. which payment method and provider were used, which offer you selected, any confirmation number, a screenshot of the payment confirmation, etc.