Premium

Android - I ordered a product but did not receive it. What can I do? [iOS] [Android]

Apple iOS - I ordered a product but did not receive it. What can I do? [iOS] [Android]

Is Grepolis free to play?

What are Gold coins?

How do I obtain Gold coins?

Why can't I trade my Gold on the market?

I would like to buy Gold, but my payment window shows the wrong currency. What can I do?

I have purchased gold or in-game packages, but I did not receive them. What can I do?

I received a Gold offer but after making a purchase I did not get the bonus gold, why?

I bought a package to an event, but unfortunately I can not find the goods that have been part of it. Why?

Due to an error I accidentally purchased an offer twice. Is it possible to cancel one of my purchases?

Why did I lose Gold on one world account while performing a premium action on another world?

When will you have another game sale/offer?

Why do premium offers differ between browser and the mobile app?

I bought Gold but I stopped playing in the meantime. Will I lose my Gold when I log in again?

Can you transfer my premium to another account?

I invited a friend but I didn't receive the Gold reward when he reached 3000 points. Why?

I bought a Starter Package on World X. Why don't I get it on World Y as well?

I stopped playing Grepolis. Could you transfer my premium to another InnoGames game?

Pricing adjustments

About Browser Purchases

Boku and DaoPay Discontinuation

I Can't Complete My Purchase

I Don't Recognize a Charge

I Made a Purchase by Mistake. What Can I Do?

Introducing Our New Checkout Experience

Sofortüberweisung (Sofort) is being discontinued