Why am I not receiving push notifications?

Follow the steps below based on the notifications you are missing.

 I receive general notifications only
Make sure promotional notifications are enabled in your in-game account settings.

1. Expand the bottom menu and tap your player avatar on the right.


2. Select the Account tab on the left, then tap Data Usage at the bottom.


4. Scroll down to Contact Options, and enable Receive push notifications.


5. Save your preferences.


 I don't receive any push notifications

1. Check your device settings

Make sure notifications are allowed forHeroes of History in your device’s app or notification settings.

2. Check battery restrictions

Make sure the game is allowed to run in the background and is not restricted by battery-saving or performance settings.
As these settings vary by device, refer to your device manufacturer’s support documentation for detailed instructions.

3. Check your connection to Google or Apple services

Make sure your device is signed in to the relevant Google or Apple account and connected to the internet.

If the issue continues

• Restart your device.
• Clear the app cache, if this option is available.
• Update your device’s operating system.
• Uninstall and reinstall the app.

Before reinstalling, make sure your game account is linked so that your progress can be restored.

Related articles

• Infinite loading when accessing the game on browser
• How can I access the Browser version?
• How can I access the Preview server?