I want to report issues with ads

Ads are provided by third-party networks, so their availability and behavior may vary depending on your region, device, connection, and consent settings.

 Ads are not available

The ad provider may not have an ad available in your region at that time. Ad availability can differ between countries and may change throughout the day.

Try the following:

• Wait a few minutes or restart the game.
• Switch between Wi-Fi and mobile data.
• Disable any ad blocker or private DNS service that may block ads.
• Check your consent settings and review which partners may use your data for personalized ads. Changing these settings may affect the types of ads you receive.
• Disable and re-enable all consent options.

 An ad opens the app store and closes the game

This may happen if your device cannot keep the game running while another app is open.

Try the following:

• Close other apps and restart your device.
• Disable battery-saving, resource-saving, or background activity restrictions for Heroes of History.
• Make sure your device has enough available memory.

Reporting an inappropriate ad

If you see an ad that is inappropriate, misleading, offensive, or otherwise concerning, contact our Support team.

Please include:

• A screenshot of the ad, if possible
• The exact date and time you watched it, if possible
• Whether you watched it on Android or iOS
• The name of the advertised app, product, or service

These details will help us identify the ad and ask our provider to remove it.

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