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Customer Support
Customer Support
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Account
Do you plan to release new content?
How do I save my progress?
Can I play more than one account on the same device?
I have forgotten my username and/or password.
How can I reset my account or restart the game?
How can I delete my account from a world?
The game says I am using the same internet connection as another player that I do not know.
Can I transfer my items to another world?
I am missing one or more achievement.
Do used usernames become available again?
I cannot play for a while and do not want to be attacked.
I did not get a confirmation code to verify my email address.
Compatibility & Technical Issues
Is Tribal Wars a free-to-play game?
Is there a Windows Phone app for Tribal Wars?
How do I change the language of the game?
Is there music and sound in Tribal Wars?
Do I need to open ports on my router/firewall to play the game?
Gameplay
I did not receive the item to relocate my village.
We pre-registered as a tribe on a new world. Will we start next to each other?
Why can't I transfer my premium points to another player?
How do I increase the loyalty in my village?
How to get more than one village?
What is a Casual world?
What does "pre-registration" mean?
When will a new world start?
Why cant I see the option to invite new friends?
How do I delete a building?
My village is on the wrong side of the map.
Does the night bonus affect my scouts?
Does the night bonus affect barbarian villages?
My chat is disabled. How do I turn it on again?
I just used the Premium Exchange but did not get any resources.
What are Premium Points?
How do I get more resources?
How can I research new units?
Miscellaneous
What is Tribal Wars?
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Game Rules
Arabic 
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French 
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Romanian 
Russian 
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Slovenian 
Spanish 
Swedish 
Thai 
Turkish 