09. Technical Support

09. Technical Support

09. Technical Support

My game is running slowly. What can I do?

There are multiple reasons why your game can run slowly. These reasons usually fall into one of the two categories below.


Performance Issue

Your connection is stable but some actions are slow or delayed.

Possible solutions:

  • Restart the game and/or your device.
  • Make sure to close other apps that are not used at the moment.
  • Keep enough free storage on your device.


Connectivity Issue

The game runs smoothly but loading times are longer than usual.

Possible solutions:

  • Restart the game and/or the device.
  • Switch network connection (find a strong WiFi signal).
  • Test the game with another device, if available.