An in-game moderator works as part of our team, led and trained by the Community Manager. A good team attitude is essential as we help and support each other in this sometimes stressful role. 
In-game Mod duties include:

• Detecting rule breaking and issuing punishments
• Helping players to appeal their bans fairly
• Answering tickets sent in by players
• Being able to respond to tickets each day

This is a customer service role, and moderators need to have a good attitude with all people, including those who do not find writing English easy. 
Previous experience in a customer service role is not required but preferred.
In-game mods must have excellent written English and be willing to use a spell checker and to proofread their ticket responses before sending them.
In-game mods need to be available to answer player inquiries every day, and be reliably available throughout the week.
In-game mods must be at least 18 years of age.