An ingame moderator works as part of our team, lead and trained by the Community Manager. A good team attitude is essential as we help and support each other in this sometimes stressful role. We have a good team spirit, and enjoy a lively team  chat where we keep up to date with the latest issues,. Ingame Mod duties include:

    
• Answering questions sent in by players
    
• Detecting and testing bugs to be sent to the developers
    
• Detecting rule breaking and placing bans
    
• Helping players to appeal their bans fairly
    
• Testing game updates for bugs before they are released
    
• Be able to respond to tickets within 8 hours

This is a customer service role, and mods need to have a good attitude with all people, including those who do not find writing English easy.
Ingame mods must have excellent written English and be willing to use a spell checker and to proofread their ticket responses before sending them.
Ingame mods need to be available to answer player enquiries every day, and  give at least 14 hours a week to the role, but most give a lot more than that.
Ingame mods must be at least 21 years of age.