Customer Support

Customer Support

Back Your tickets

176 results found

Chapter VIII - Ancient Wonders
Heroes' Forge The Heroes' Forge is where warriors are literally born from the fire. Forged deep within its magical core
Spire of Eternity - Vestige of Eternity, Harold's Shop, Spire Battle Skill Value
at 10 throughout all of the Upgrade levelsPlayers can also collect Shattered Orbs, used to forge Runes similarly to traditional Ancient Wonders. ❗NoteIf you have enough Shattered Orbs to forge a
Chapter XII - Settlement Buildings
of the ElementsThe Portal of the Elements is the central hub of the Elementals’ settlement and serves as their gateway to your city. It maintains the connection with their dimension and
Winter Magic 2025
Introduction Fire giants have claimed Elvenar's frozen peaks – and they are here to celebrate! Massive cauldrons bubble with endless soup, natural springs steam with
Chapter XXI - The Vallorian Legend
Captain Bonkers, leader of the Pirate Guild, pays a visit and brags that he has found a yet unknown island of giant proportions, filled with precious
Cosmic Phoenix Rite
Introduction Each spring, sealed caches appear across Elvenar, their locks etched with unfamiliar constellations and their lids warm to the touch, as if they have fallen from a higher sky
Chapter XII - Elementals
The Elementals are an ancient and mystical race originating from another dimension. Their raw connection to the powers of fire, water
Chapter XII - Settlement Resources
The Elementals bring a diverse set of magical resources that fuel their rituals and help you progress through the chapter. These are split into two main categories: Construction Resources
The Chiming Sands
IntroductionDescending further and further into the Buried city, the Amuni's relentless excavation efforts are once again bound to
Elvarian Cook Off
to Elven Frostberries, she’s turned the unusual into the unforgettable, crafting dishes that delight and surprise even the most stubborn palates. Her travelling kitchen has become a beacon for food
Chapter VI - Settlement Buildings
start reviving the Dwarven race little by little. As soon as you research its technology and place the building in your city, you will start seeing Dwarves coming through the Portal
The Summit Trials
These Ursaliths awaken only for those who prove themselves worthy through tests of strength, skill, and perseverance. The Dwarven clans gather for the Summit Trials, a tournament designed to replicate Spire
The Tangled Prophecy
season's most crucial test—will communities prove worthy of a gentle winter through proper celebration and preparation? This curious feline guardian wanders between villages, observing harvest festivities with keen interest. He
Chaper VIII - Orcs and Goblins
Sidhe - Majesty of the Leaf, you will try to bring back a not so nice and peaceful race: The Orcs! But it is known that Orcs are ... well... Orcs! So they
The Crystal Expedition
awakened, as Dwarven mining guilds uncover a network of ancient tunnels pulsing with blue crystals and glowing treasures hidden away since before memory itself!Throughout the mountain, rumors spread of strange
Autumn Zodiac 2025
a millennia-long slumber! This magnificent cosmic guardian emerges during autumn, bringing secrets of time and unexpected wisdom. Throughout the realm, whispers spread of extraordinary phenomena - ethereal portals crackling with starlight
Chapter XXII - Harbours of the Deep
The heavy rain continues, as the horde of the newly proclaimed King Bruitemail and his advisor Matad, prepare to leave your town. Bruitemail tells you that this reminds him
I would like to read the rules of the game.
The following are InnoGames rules for the game Elvenar. The rules are defined by InnoGames and applied by the Support team. Please be aware that by registering an account on Elvenar
Garden of Remembrance
he awakened, his mission unfinished, his master’s rest disturbed. With no relics to protect and no orders to follow, he roamed the land, searching for a way to bring peace
Chapter VII - Fairies
Introduction In this Chapter you will resurrect and meet another Settlement that once lived in Unur Continent - The Fairies! They will need all
Chapter XXIV - Settlement Buildings
Training Centers. Together, these buildings form an interconnected system that emphasizes strategic placement, set mechanics, and balanced resource flow. To progress through the chapter, you must combine the production strength of
Elvarian Games 2025
Elvarian Games 2025 Introduction Every summer, the Elvarian Games return to celebrate agility, strength, and occasionally… highly questionable choices. Traditionally a showcase of elegance and glory, this year's edition promises
Magic of Yore
IntroductionThe Tournament of Magic brings fame and fortune to its victors, but this year’s champions are about to earn something far
Chapter XVIII - Team Spirit
The dispute between the Elvenar and the player is escalating. The Elvenar insist on focusing on the ascension and not increase
The Glory of the Phoenix
ancient stone, its form slowly emerging with each passing day. We hear that the Nomads and the Cult of the Phoenix have set aside their differences! Each now bringing their own
Chapter XXIV - Fate of The Bastet
Introduction While Athadon and Xandra try to convince you that Enar has no interest in your fate at best
Chapter VIII - Settlement Buildings
to bringing the Orcs & Goblins back to life in Elvenar. Once you unlock its technology and place the building in your city, these wild creatures start roaming around — bringing with them
The Duplication Disaster
Elvenar's strangest infrastructure – the Endless Feast produces treats for magical creatures, powered by unstoppable duplication and insatiable appetites from beyond. Bastaran calls it genius. Zaphiel calls it typical necromancer chaos. Either
Chapter XIII - Amuni
a strange monument. As soon as it surfaces, the ground around it begins to dry and shift, transforming into arid sand. The Halflings are immediately alarmed - this scene is all too
Chapter X - Settlement Buildings
the heart of the Sorcerers’ settlement. Surrounded by three distinct Faculties, it forms the educational and magical core of the chapter. Each building plays a key role in producing resources and
Chapter XX - Settlement Buildings
Settlement Overview With this chapter comes a new set of challenges and opportunities. You’ll unlock the next tier of Ascended Goods, allowing your Merchant to trade
Royal Restoration, Combining Catalyst and Spell Fragments: How do I get them and How do I use them?
instance that has several uses. It can be used for upgrading Event Buildings, Ancient Wonders, and can also be used in Magic Academy Crafting. To upgrade Event Buildings you will require
Chapter XXIII - Secrets of the Unicorn
Introduction With mounting evidence that Vallorion, a malevolent deity, has been resurrected and is triggering natural disasters that threaten the lands of Elvenar and Unur, your advisor makes
Chapter VI - Dwarves
Introduction In this Chapter, using your wisdom and gathered knowledge you are able to revive the Dwarves! In the old world there was
Chapter X - Sorcerers and Dragons
With your city's recent advancements and its increasing reliance on Mana, your magical presence has not gone unnoticed. The Sorcerers are
Chapter IX - Ancient Wonders
Enar's Embassy Building the Enar's Embassy unlocks a new portrait for your profile and introduces a valuable Ancient Wonder that supports your Tournament performance and Rune management. Benefits: Produces
Garden of Remembrance Rewards
and PrizesFloating Garden Set      This year, the new Shuffle Garden Event brings us a new Building
Chapter XV - The Elvenar
After the Constructs Chapter, Elves and Humans finally join forces to honor their creators, the High Men, by building a monumental
Chaper VIII - Settlement Resources
can only be produced in the Settlement's special buildings. Let's see the list of resources and where you can obtain or produce them from! Mushrooms are the foundation of Goblin productivity
Chapter XXIII - Settlement Buildings
upon Enar, the god of the forest, for help. With guidance from the shaman Luania and her brother Peregrim, a plan is formed: to recreate Enar’s sacred sanctuary within your
Chapter XI - Settlement Buildings
Portal through which the Halflings return to your city, but also as their main storage and the source of the production boost applied to all Halfling buildings. As with any other
Set Production Bonus + LoGN's Ensorcelled Endowment Bonus Adjustments
With version 1.230, we made adjustments to some Set Buildings' "Set Production Bonuses", and we increased the Ancient Wonder Effect "Ensorcelled Endowment Bonus" from the Lighthouse of Good Neighbourhood
Chapter VI - Ancient Wonders
strength—it’s also a powerful training ground. Thanks to the Dwarves’ mastery of battle and relics, the Bulwark will help you expand your Barracks’ Training Size and train Light Melee
Chapter X - Settlement Resources
a specialty tied to one of the Faculties. All resources are produced in Settlement Buildings and are required for research, building upgrades, and chapter progression. Core Academic ResourcesThese are the building
Chapter XIII - Ancient Wonders
Pyramid of Purification Building the Pyramid of Purification unlocks a new portrait for your profile and introduces a unique, powerful Ancient Wonder to your city! This mystical pyramid offers valuable support
Guardians
What Are Guardians? Guardians are collectible magical entities that are able to be upgrade and activated. They grant your city powerful, time-limited effects - known as Guardian Skills. They are
Upgrade mode
The Great City Renovation: Upgrade Mode! The era of manual searching is over, Humans and Elves! The new Upgrade Mode has arrived to streamline the growth of your realm. This
Unable to load the game or experiencing slowness (lag). What can I do? [Browser]
Our game needs a stable Internet connection to play, and is developed with up-to-date systems, browser versions, and drivers for video card and
Autumn Zodiac 2025 - Rewards
and Prizes Evolving BuildingThis year, the new Theatre Event brings us a new Evolving Building - Shellux
Chapter XX - The Power of Music
Shortly after the Sorcerers have taken Peregrim into custody and brought him out of the city to discuss his future fate, the Woodelf queen Ahskahala
Chapter XIII - Settlement Buildings
of the Dunes is the heart of the Amuni settlement. It stores all Amuni resources and controls Prestige, a key element in this chapter. Prestige boosts production efficiency and is required
Shuffle Events - How do they work?
Shuffle Events are, as the description suggests, events where in order to play the event and receive precious rewards you need to shuffle the set presented to you each day of
The Chiming Sands - Grand Prizes
and Prizes Evolving BuildingThis year, the new Amuni Tile Event brings us a new Evolving Building
Chapter IX - Woodelves
After you helped the Orcs and Goblins regain their power, one civilization that was hiding in the woods, but have now
Chapter XIX - Revenge of the Exile
It is as if there is an evil spell over the forests that turns animals and plants alike into sinister creatures, which then attack villages and drive the inhabitants away. It's
Chapter VII - Settlement Buildings
Portal Site The Fairy Portal Site is a special building of guest race that revives and hosts Fairies in your city. Once researched and built, Fairies appear through the Portal in
Chapter XXIII - Settlement Resources
In Chapter XXIII, players embark on a unique journey that brings together the past and the future of Elvenar. This chapter introduces a number of new gameplay mechanics while also
Chapter XI - Settlement Resources
These resources are closely connected through the production cycles of the Grain Fields, Halfling Farms, and the central Spring Grove. In the Halfling Farm we can produce some resources that are
The Duplication Disaster - Rewards
and Prizes Evolving Building This year, the Sorcerers' Event brings us a new Evolving Building, the
The Summit Trials - Rewards
and Prize Ursalith the Ascendant Ursalith is the second Guardian, introduced with The Summit Trials event
The Crystal Expedition - Rewards
and Prizes Evolving Building This year, the new Dwarven Merge Event brings us a new Evolving
Chapter XVII - Traders of Unur
After helping Dwarves and Fairies settle their differences, your city turns once more toward diplomacy—this time to strengthen
Chapter X - Ancient Wonders
this vital resource longer Maze of the Dark Matter ranges from Level 1 to 35 and it maintains a 5x6 size at all levels. You can always hover your mouse over
Chapter XII - Ancient Wonders
Sunset Towers Unlocking the Sunset Towers grants you a new profile portrait and introduces powerful benefits focused on resource preservation.  BenefitsDivine Seeds generation whenever you open a Neighborly
New basic resource: Sentient Goods
Sentient Goods – Overview Sentient Goods are advanced versions of regular goods and are introduced starting from Chapter XII – The Elementals. They become available once you upgrade your
New Basic Resources: Refined Sentient Goods
Sentient Goods – Overview Refined Sentient Goods are advanced versions of regular refined goods and are introduced starting from Chapter XIII – Amuni. They become available once you upgrade your Manufactories
New basic resource: Nox
A new and mysterious force enters the game in Chapter XXIV - Fate of the Bastet: Nox , a shimmering
Discontinuation of Flash Player support
Adobe will stop Flash Player support in December 31st, 2020 and will block Flash content from running in Flash Player beginning January 12th, 2021. "How does
Leagues - How do they work?
You can reach five different Leagues by racing through the event: Hobby, Iron, Bronze, Silver, and Gold League. Each League is limited to some players with the required amount of points
Tile Events: How do they work?
"clear" them to find hidden objects.Usually, there are 2 types of Tile Events: Amuni and Misty Forest. The Amuni event takes place in the Desert, and it is the Players'
What is Transcendence and how can we use Volatile Sigils?
sorcerers known as WAND, where reality seems to bend to your desires, making spells stronger and even the wildest wishes come true, albeit temporarily. During an experiment to prolong Transcendence, WAND
The Glory of Phoenix Rewards
and PrizesEvolving Building    This year, the new Easter Event brings us a new Evolving Building, the
Elvarian Games 2025 - Main Rewards
and Prizes Transcendent Evolving Building This event introduces the Ceremonial Pools, a brand-new Evolving Building
The Tangled Prophecy - Rewards
and Prize Naturion the Awakened Naturion is the first of a new series of buildings called
Winter Magic - Rewards
and Prizes Evolving BuildingThis year, the new shuffle Event brings us a new Evolving Building - Winter's
Chapter XVI - Embassies
envoys return not only with exciting news - but with two royal guests: a Dwarven King and a Fairy Queen. Unur, once barren, is fertile again. And with its rebirth, the long
Chapter IX - Settlement Buildings
The Forest Glade is the heart of the Woodelves Settlement. It’s their gathering place and the storage for everything produced in the enchanted woods. A street connection is required to
Cosmic Phoenix Rite - Rewards
and Prizes Evolving Building This year, the Easter Event brings us a new Evolving Phoenix, the
How do the different types of units work in a battle?
bonus against a certain other type.Light Melee units are strong against Light Ranged units and Mages.Light Ranged units are strong against Heavy Melee units and Mages.Mages are strong
How do I join a Fellowship? [iOS] [Android]
best method is to open the Fellowships window, go to the 'Requests' tab and click the 'Find Fellowships' button. The game will give you a selection of
What are the differences between each of the Fellowship roles?
assigned to a member that has proven to be an exceptional asset to the Fellowship, and is appointed by either a Mage or Archmage. This person has the ability to invite
Theater Events - How do they work?
the Autumn Zodiac. The Easter Event tells the story of the Acolytes of White Flame and the Phoenix Cult, and the magnificent Phoenixes that bless Elvenar every year with their special
Merge Event: How do they work?
In Elvenar there are two notable Merge Events: Dwarven Event (A Gateway into the Past) and a Kitchen Event (Mama Juuls Fusion Feast) In the Dwarven Event you have to merge
The Cauldron: What are Cauldron items & where can I use them?
You can select twelve different ingredients, of which eight can be bought with Witch Points and four with Diamonds. Those ingredients that are available for Diamonds or Witch Points change every
Chapter VII - Ancient Wonders
Prosperity Towers This Ancient Wonder has 35 levels (5x4) and three effects - Increases the duration and the effect of your "Power of Provision" Spells, and produces additional supplies for your city
Chapter XI - Ancient Wonders
more effective in battle. You can hover over the building to view its current stats and bonus values. The Temple of the Toads ranges from Level 1 to 35 and it
Chapter XX - Ancient Wonders
guards the entrance to a sacred underground crypt. Peregrim studied the Banshees that reside there and how their magic powers are able to stop their own decay, to find a way
Chapter XXIV - Settlement Resources
The resource system in Chapter XXIV is designed around interconnected production chains, automatic population output, and strategic use of the new energy resource: Nox. Here’s an overview of all key
Chapter XXIV - Ancient Wonders
SquadOrcs per Event Quest based on your Squad SizeIt ranges from Level 1 to 35 and it maintains a 5x3 size at all levels. Temple of the White Cat The white
How are my Bonus Goods determined?
pre-determined bonus Goods (Boosted Goods). There are three types of goods in the game and you will receive one bonus good of each type. The first type is Basic Goods
Some of the things I can do on my PC can't be done when I use the app. Why?
Both the browser version and the mobile app are in development, meaning they are subject to change. However, there might
Android - I ordered a product but did not receive it. What can I do? [Android] [Browser]
deliver the product to your account If this doesn't solve your issue, close the app and start it again. To do so, force stop Elvenar via your Device Settings > Application Manager
What are technologies and how can I unlock them?
one of the most important game elements in Elvenar. Using Knowledge Points you can discover and unlock new technologies, and once you've unlocked them with different kinds of resources
How do I join a Fellowship? [Browser]
is to view the rankings underneath your player avatar, from there, you can select "Fellowships" and apply to one that suits your game-play. You can also accept invitations from Fellowships
Why didn't I receive the Event Newsletter?
the reward once you recovered the mail. Please see below what some possible reasons are, and what you can do in each case. Your e-mail address is not validated If
What are Event Currencies? And how many are they?
the first Event Currency can be collected by completing Quests, Quest Milestones, Event Chest Rewards, and incidents, which can be found around the  outskirts of your City. In past notable
The Cauldron: How does the Cauldron work?
possible Potion Effect! Your Potion will have different effects depending on what Ingredients you choose and in which order! Spell Fragments also have a very important role to play in your
The Season Pass: What is it and what is it for?
The Season Pass is an additional benefit for collecting Wonderful and Exclusive Rewards! Purchasing the Season Pass will give you 150 Season Petals right away and
Royal Prizes Pass
For every event step completed, you will make a step towards the next Grand Prize, and an additional Prize within the Royal Prize Pass!In the Grand Prizes window, available from
Elvarian Cook Off Rewards
and Prizes Evolving Building This year, the new Merge Kitchen event brings us a new Evolving
Chapter XI - Halflings
they show their gratitude by spreading across all completed provinces, which they now consider “known and secured lands.” From these provinces, they begin sending you a new resource: Divine Seeds Divine
Chapter XIV - Constructs
your city witnesses a mysterious event: a colossal floating island hovers above, stirring both awe and fear among your citizens. Soon, enigmatic beings descend from the skies—intelligent, sentient constructs created
Chapter XXIII - Ancient Wonders
Unicorn Park This Ancient Wonder has 35 levels (3x8) and two effects - it produces Dryads every 3 hours and Increases the Disenchantment Bonus from the
Chapter VI - Settlement Resources
With the Dwarves come two new special resources: Granite and Copper. They'll also introduce new settlement buildings designed to make them feel more at ease
Chapter XIII - Settlement Resources
Grave Goods Produced in: Goldsmith Required resources: Coins and Divine Seeds Limited storage in the Temple of the Dunes Traps Produced in: Trap Maker
How do I gain population?
t have enough free space in your city - try unlocking more technologies for your Residences and then upgrade them to higher levels. Some culture buildings also provide population. The Wayfarer
Apple - I ordered a product but did not receive it. What can I do? [iOS] [Browser]
the product to your account If this doesn't solve your issue, close the app completely and start it again. This is how to close Elvenar properly on iOS 7 or higher
What are Knowledge Points and how do I get them?
up to a fixed maximum of 10 (can be temporarily raised to 20 using Enchantments), and additional Knowledge Points can be purchased using Coins or Diamonds. Additionally, you can get Knowledge
What are Ascended Goods?
Ascended Goods can be produced in your Manufacturies of level 32 and above. With Chapter 18 "Team Spirit", two new 3-hour and 9-hour outputs will
How do I visit cities of other players? [Browser]
the Fellowship or Ranking, you can do so by clicking the player's name, and it'll give you an option to visit.To provide Neighborly Help to someone
Our Archmage is inactive, what can we do?
Fellowship, get to know your Archmage, they are the highest ranking official in a Fellowship and should be dependable. If they are going to be away for a certain period of
My app keeps crashing. What can I do? [iOS] [Android]
is available in the store.Close any apps that might be running in the background and that you don't use to free up some memory.Make sure your Internet
My game seems to have restarted itself - I lost all progress. How do I get back to my old game? [Browser]
you are visiting. Some languages have more than one server (e.g. our US, International, and Beta (ZZ) servers use the English language), so make sure that you're in
I registered my account, but I didn't get a confirmation e-mail. What do I do? [Browser]
it's not there either, you can go to the settings of your account and request the system to send you a new one.You can find this setting at
How can I register or login to the forum?
for the forum separately. When registering you will need to use your game credentials (username and password) in order to create your forum account. For this to work, you will
My Fellowship finished a stage, but I didn't get any rewards. Why is that?
the end of that stage. Example: if your Fellowship completes the first three stages, and you have invested in Waypoints during stages 1 and 3, you will receive the rewards
What do the different colors on the Waypoints mean?
active play, one mainly to Fellowships who'd rather pay bigger amounts of resources, and one is a mix of both. It's up to you and your Fellowship
The Cauldron: What are Trophy Goblets and where can I get them?
Trophy Goblets, you must be active enough in the Tournaments! Achieve a specific Tournament score, and you can win up to 4 Trophy Goblets per Tournament. A new Trophy Goblet is
Seasons' Daily Quests and the Daily Chest
which contains wonderful rewards! To open the Daily Chest, you must complete all 4 Quests and collect 4 Daily Keys Seasons. When all the Daily Quests are completed, the Daily Chest
Chapter IV and V - Early Ancient Wonders
The first Ancient Wonders are unlocked through the technologies in Chapters IV and V, and are respectively: CHAPTER IV Secret Ancient Wonders Ancient Wonders of Tempest Elven Ancient Wonders Human
New Basic Resource: Mana
a vital energy that helps you reconnect your city with the natural flow of life and knowledge. How to Produce Mana Mana is produced by special cultural buildings. But not every
I would like to remove my account and all the data that you store about me. How do I do that?
will be happy to assist you in this process. Please get in touch with us and confirm your wish. We will make sure to remove all the data as soon as
How can I cancel the construction of a building? [Browser]
can cancel an active construction anytime you want by simply clicking on the respective building and choosing red 'Cancel Construction' button. A second comfirmation window will appear and shows
Browser - I ordered a product, but I did not receive it. What do I do?
to hear that you experienced an issue purchasing Diamonds. Please get in touch with us, and we will be more than happy to assist you with getting this resolved. To speed
When will you have another game sale/offer?
Unfortunately, giving an exact date and time that a special offer will take place is not possible. Special offers can become
I received a Rune Shard. What is it used for?
the magic process will just try to reveal a Rune which has already been activated and in this case your Shard will break and become a Broken Shard. With ten Broken
What are Ancient Wonders?
will grant you different benefits. They are more expensive than other buildings in the game and they can be leveled up with Knowledge Points in order to improve those benefits.Be
How do I recruit army units?
You have to build Barracks and then you can recruit units inside. In the second chapter you are able to unlock
I need goods to unlock a technology. How do I get them?
can also be purchased with Diamonds. Guest Race goods can only be produced by yourself and you can not trade those with other players.Hint: You should only produce boosted goods
Generous Guests Enchantment - How does it work
special counters rather than regular resources (resources you get one-by-one), such as Badges and Songs, are not affected. How to Use - Cast on: Any Main Settlement Building - Duration: 12
How do you give other players neighborly help? [iOS] [Android]
city on the World Map, select that you'd like to give Neighborly Help, and finally select the building you'd like to boost from the menu that pops
I believe that one of the players is breaking the rules of the game. What do I do?
Please get in touch with us and explain why you think the rules are being broken. Our support team will investigate the
Why can't I see the Fellowship Adventure after joining a new Fellowship?
the start of a Fellowship Adventure, you will be unable to participate for that round, and you won't get any of the rewards.Should you leave your Fellowship during
What is Pet Food and where can I get it?
it activates a Feeding Effect.Look for Pet Food recipes in your Magic Academy Crafting and craft it as your Pets become hungry again after their hard work to provide their
Scroll Events - How do they work?
and Prize. In Elvenar there are two notable Scroll Events: Sorcerers & Aquatic. The Sorcerers Event follows
The Cauldron: What is The Cauldron?
You can find it in the Magic Academy, where you can collect Ingredients, brew Potions, and gain powerful bonuses, but not without the help of a powerful Sorceress! Together you will
The Cauldron: What are Potion results?
the Sorceress will inform you of your Potion result, whether your Trophy Goblets have triggered and which the Effects for your city productions! If you have more Trophy Goblets, you have
Season Quests and progressing in the Season
of the status of your Quests, the time left until the end of the Season, and the level that you are currently at on the Rewards Lane. For more information about
What is an Eldian Sapphire and what is it for?
Eldian Sapphire is a new Spire of Eternity currency, produced in the capital of Eldoran, and encompasses a beautiful Sapphire in a coin-like casing.Where can I get Eldian Sapphires
How do I change my nickname? Browser Version [Browser]
your nickname or if a nickname is inappropriate. In such cases, you may contact Support and we will work out the best solution
How do I change my nickname? App Version [iOS] [Android]
your nickname or if a nickname is inappropriate. In such cases, you may contact Support and we will work out the best solution
I forgot my password. What do I do? [Browser]
password on the login page. Use the 'Forgot your password?' link, enter your e-mail and you will get a password reset e-mail that will make it possible for you
I forgot my password. What do I do? [iOS] [Android]
the login screen. Use the 'Forgot your password?' link, enter your e-mail and you will get a password reset e-mail that will make it possible for you
Can I transfer my progress to another device? [iOS] [Android]
or Android device or even continue your game on desktop, via browser using your username and password. If you have any trouble logging into your account, please get in touch with
Can I play on more than one language version on the same device? [iOS] [Android]
Yes, you can do that. You can logout and login to multiple accounts on various language version of Elvenar. Though, your progress on one
Can I share my computer with my family so that they can also play Elvenar? [Browser]
thing you need to remember is that you can only play your own account and can not share your password with other players
Can I rotate buildings?
more efficiently;you can complete scouted provinces to open more province expansions;you can research and unlock new city expansions from your research tree;you can buy premium expansions to open
How can I cancel productions? [iOS] [Android]
can cancel an active production anytime you want by simply tapping on the respective building and choosing 'Cancel&apos
How can I cancel productions? [Browser]
can cancel an active production anytime you want by simply clicking on the respective building and choosing the red 'Cancel Production' button
How can I cancel the construction of a building? [iOS] [Android]
can cancel an active construction anytime you want by simply tapping on the respective building and again tapping on the info button. A new screen will appear. In here tap the
Can I store buildings in the inventory?
inventory. Teleport Building This Enchantment allows you to move (teleport) buildings out of your city and into your Summonings/Buildings tab in the Inventory. Every building teleported uses one Enchantment. Teleport
How do I increase my Culture Bonus?
increase the level of culture in your city. You will gain production boosts for coins and supplies based on your current culture. Your neighbors can also help increase this value some
City expansions: How do I get more expansions?
the Research menu. Expansions gained this way require the technology to be unlocked in Research, and will then require Coins (or optionally, Diamonds) to place in your city. If the game
City expansions: Why can I not place my Expansion?
City Expansions. Simply gather the required Coins via your Residences, performing Neighborly Help or Quests, and you will be able to place the Expansion
How can I turn off music and sounds? [Browser]
You can control them by clicking on their buttons in the settings menu in the bottom right corner:
Can I play Elvenar on Linux? [Browser]
Yes, you can play the game on Linux. Elvenar works using HTML5 and can run fine regardless of whether you are using Linux, Windows, or MacOS
How can I turn off music and sounds? [iOS] [Android]
You can find the music settings via the cogwheel icon at the bottom right of the game's interface:
What are Diamonds and how do I get them?
Diamonds are the premium currency of Elvenar. You do not need to purchase Diamonds to play the game. However, with Diamonds you can get useful benefits that can for example speed up your progress…
Is Elvenar a free-to-play game? [Browser]
Elvenar is completely free of charge. You can access all the features of the game and play as long as you want for free. The game also offers you the option
I purchased an event package, but cannot find my event goods. Why?
event packages are available only in the game world in which the purchase was completed and are not available in other game worlds
Is Elvenar a free-to-play game? [iOS] [Android]
browser is completely free of charge. You can access all the features of the game and play as long as you want for free. The game also offers you the option
What is the daily mobile bonus?
a list of possible rewards. These rewards can contain Goods, Coins, Supplies but also Mana and Diamonds amongst other things! Be careful! The Diamond iconis similar to the Crystal iconso be
Can I move my city? I do not have any active neighbors. [Browser]
It can happen that your neighbors decide to leave the game, or generally become inactive and your area then starts to become less active. In order to bring you to a
How do you give other players neighborly help? [Browser]
In order to give neighborly help to a World Map neighbor, simply select their city and click the "shaking hands" icon at the bottom of your game screen. Some people use
Can I move my city? I do not have any active neighbors. [iOS] [Android]
Elvenar does allow for city movement, but only once per week and through our automated city movement process. Please be aware that we cannot guarantee that you
Another player insults me or bothers me, what can I do?
If you feel bothered by another player and you would like our support team to review the way they communicate with you, please
Upon login I'm getting an error: "Context3D not available" - what can I do? [Browser]
this case, such as Google Chrome. Google Chrome uses its own, built-in Flash Player, and does not have this problem
How do I visit the forums?
You can use and visit our forum anytime you need. You can access by going to this URL depending
How can my forum account be deleted?
your forum account deleted for any reason, please get in touch with us via Support, and we'll be able to help you with that
Why does my quest have a cooldown ?
quests.  The first are called sequential quests. There is a fixed number of quests, and you can complete them one after another with no time limitation.  When you finish
What are Seasons?
Seasons are a new type of long-term event containing Daily and Weekly Quests. Each Season has a theme, for example, the Season of Dreams. For more
Refreshing Seasons' Weekly Quests
was refreshed. Any progress on the refreshed task is lost as part of the refresh, and any reward is not granted. For more information about the Seasons, also see our wiki
Contact us
us' button on the top-right corner of this page to create a message and send it to us. We will get in touch with you as soon as we
Magic of Yore Rewards
and Prizes Evolving Building This year, the Sorcerers' Event brings us a new Evolving Building - Place
Chapter IX - Settlement Resources
Mana Tears Wood Ghosts Wind Chimes Treant Sprouts To start producing, you’ll need Mana  and Refined Goods produced in their own Grafting Site building: Wood Ghosts require Refined Marble. Wind
Chapter VII - Settlement Resources
can only be produced in the Settlement's special buildings. Let's see the list of resources and where you can obtain or produce them:  Sunflowers - Produced in the Day Farm. Velvet - Produced
Select language