Account

I forgot my password. What can I do?

If you forgot your password, you can always reset it on the login page or: use the 'Forgot your password?' link. You should see one of these two options:

A window will open, where you can either enter your e-mail address or your player name:

The system will then automatically send you an e-mail with further instructions for resetting your password. Please also check your spam folder, if you didn't receive any e-mail.

If you always logged in via Facebook or still have a Guest Account it may be the case, that you have a system generated e-mail and therefore can't recover your password. In this case please contact our support.

They will exchange the system generated e-mail in your account with a real e-mail you've given us, so you can reset your password as stated above.

When contacting them, please also include as much as possible of the following information:

(We need this information to verify, that you're the owner of the account)

Your Account name
Your Facebook-ID (if logged in with Facebook)
The world(s) you played on
Your age and your progress in the research tree
The amount of unspent Diamonds on the account
The number of at least one good in your stock
The name of at least two of your friends in your friend list
The name of at least one building in your inventory
The name of at least one building you placed last in your city
The amount of Blueprints you have for at least one Great Building

Account

I forgot my password. What can I do?

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