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Customer Support
Customer Support
Your tickets- Account
- City
- Compatibility
- Cultural Settlements
- Diamonds, Packages and Bundles
- Events
- Goods, Technologies and Gameplay
- Great Buildings
- Guilds and Interactions with Other Players
- Miscellaneous
- Quests
- Rules and Issues with Other Players
- Technical Issues
Account
- How do I change my nickname?
- I forgot my password. What can I do?
- I forgot my username. What can I do?
- How do I save my progress?
- How can I continue my game on the Browser?
- Can I transfer my progress to another device?
- How can I reset my account or restart the game?
- Can I share my computer with my family so that they can also play Forge of Empires?
- I would like to remove my account and all the data that you store about me. How do I do that?
City
Compatibility
Cultural Settlements
- What and who are those emissaries?
- Feudal Japan: How can I unlock the Merchant?
- How can I unlock the Cultural Settlements?
- How do Expansions work in the Settlement?
- What are those rocks in my Settlement?
- How do the time rewards work in the Settlement?
- Why am I unable to start a new Settlement?
- I have all goods required for the next Advancement, but the game still asks me to pay Diamonds!
- Completing the Settlement did not reward me with an Upgrade Kit!
- My Cultural Goods seem to have disappeared!
Diamonds, Packages and Bundles
Events
- What are Events?
- Why didn't I receive the Event Newsletter?
- How can I win the Daily Special?
- I did not get my Grand Prize Upgrade Kit!
- I'm not getting any event currency from Incidents around my city!
- I chose the wrong final level for my building. Can I change it?
- Using upgrade kits
- Why do I now have to wait for new quests?
- Prize percentages seem to be wrong.
- Fall Event: How does it work?
- Fall Event: How Can I Earn Ingredients?
- Fall Event: What Can I Win In The Fall Event?
- Fall Event: How does the League system work?
- Fall Event: How can I win the Grand Prize?
Goods, Technologies and Gameplay
- Antiques Dealer: What is it?
- Antiques Dealer: How do I exchange my items?
- Antiques Dealer: How do I use the Shop?
- Antiques Dealer: How do I use the Auctions?
- Antiques Dealer: I can't access it!
- Antiques Dealer: How do I get more Trade Coins and Gemstones?
- Antiques Dealer: I changed my mind and don't want to exchange my item! Can I have it back?
- Antiques Dealer: How do I unlock more exchange slots?
- Antiques Dealer: I bid on an auction but was outbid, where are my Trade Coins?
- Antiques Dealer: The auction didn't end when it should have!
- Antiques Dealer: I can't exchange an item I want to!
- I just received a blueprint. What is it good for?
- What are Great Buildings?
- How can I get blueprints?
- What are Forge Points and how do I get them?
- What are technologies and how can I unlock them?
- How do I recruit army units?
- How do the different types of units work in a battle?
- The battle points are not counted towards my rank in the PvP tower, why?
- What will happen when my guild reaches level 75?
- I need goods to unlock a technology. How do I get them?
- How do goods work after reaching the Modern Era? What are refined goods?
- I can't connect a two-lane street to another - why is that?
- How are the bonuses for my attacking and defending armies applied/calculated?
Great Buildings
Guilds and Interactions with Other Players
- How do I join a guild?
- How many times per day can I plunder another player's city?
- How do I obtain prestige for my guild?
- Can I change my neighborhood? I'm being constantly plundered.
- How do I visit cities of other players?
- How can I protect myself from being plundered?
- I was plundered despite having a city shield! How is this possible?
- The Guild Founder has become inactive. What can we do now?
- How does the friend list work? What are the limits?
Miscellaneous
Quests
Rules and Issues with Other Players
- I would like to read the rules of the game.
- Another player insults me or bothers me, what can I do?
- Can I play more than one account on the same world?
- I believe that one of the players is breaking the rules of the game. What do I do?
- Why can't I donate Forge Points to Great Building of a player I share my connection with?
Technical Issues
- How do I activate Flash on Chromium based browsers?
- My game seems to have restarted itself - I lost all progress. How do I get back to my old game?
- The game is very slow and laggy, I'm experiencing display issues, too. What can I do?
- I registered my account, but I didn't get a confirmation e-mail. What do I do?
- The Forum does not recognize my username and password. Why can't I login to the game forum?
- Logging in via Facebook works on my phone, but not in the Browser - why is that?
- I am stuck on the "Build Your City" screen! Why do I have to start new?