Why did I not receive the password reset / address confirmation email?
Please check and make sure you entered the correct email address and that there is no spelling errors. Once you have verified the details are correct, please make sure you check your spam folder, all mail folder, and junk mail folder for the email. If all of that fails, consider creating a new email address to use specifically for Grepolis.
If none of this helps, please contact support, and we will be happy to help you.