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Account Management

Account Management

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  3. Automatic account deletion | When it happens (and how to avoid it)
  1. Help
  2. Account Management

Automatic account deletion | When it happens (and how to avoid it)

Quick heads up: some accounts are automatically and permanently reset by the system. This isn’t meant to scare you. It only applies in a very specific situation.

16988b049ed779fb8d6834a791cd1e08An account will be auto deleted only if all of the following are true:

  • It’s been inactive for 90 days.
  • It has not unlocked the Minoan age yet.
  • You have not spent real money in the game with that specific account.
If even one of these points doesn’t apply, your account will not be automatically reset.


0c98ca3597897946fcad8d6b7d62f708Can an account that got an automatic reset be recovered?
No. Once an account is deleted under this policy, it can’t be restored.

How to make sure your account stays safe:

  • Log in at least once every 90 days.
  • Progress your game to unlock the Minoan age.
  • If you’re taking a break, a quick login now and then will keep your account active.

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