FAQ - Fair Play, Bans & Support

Q: Why did I get banned and not the other player? He also insulted me.
A: Each case is investigated separately based on logs and evidence. Another player’s behavior is also reviewed if reported or detected, but penalties may differ depending on severity and history. Support cannot discuss other players’ penalties with you.

Q: What does support plan to do about proxy accounts (multi-accounts, farm spawners)?
A: The game has automated detection and manual investigations for proxy/multi/farm accounts. Reports help but investigations take time. Detected accounts are punished according to rules.

Q: How to end spammer / farm‑spawner accounts early in the world?
A: Report suspicious accounts via the in‑game report system (player profile, message, or village report → “Report”). Do not try to “police” them yourself in ways that break the rules.

Q: Can support team members play in a world?
A: Staff may have private accounts but must follow strict internal rules and cannot use staff tools to gain advantage. They are usually not allowed to handle their own cases.

Q: Why don’t you answer my tickets? (Especially “Breach of rules” with no reply option.)
A: Some ticket types (e.g., simple reports or automated cases) don’t get a personalized answer, or the response is limited to a template message. For rule‑breach reports, investigations are usually silent; you won’t receive detailed feedback.

Related articles

• Contact us
• I found an error and want to report a bug.
• Another player insults me or bothers me, what can I do?
• How do I Support others?
• Game Mechanics & Features