An ingame moderator works as part of our team, led and trained by the Community Manager or their senior team. A good team attitude is essential as we help and support each other in this sometimes stressful role. We have a good team spirit, and enjoy a lively team chat where we keep up to date with the latest bugs.
Ingame Mod duties include:
- Answering questions sent in by players
- Detecting and testing bugs to be sent to the developers
- Solving player issues and providing assistance with gameplay
- Testing game updates for bugs before they are released
- Be able to respond to tickets within 8 hours
To apply:
- You need to have reached CA or demonstrate a superior level of game knowledge
- You need to be at least 18 years old
- You must have excellent written English and be willing to use a spell checker and to proofread your ticket responses
- You need to be available to answer player enquiries every day, and give at least 7 hours a week to the role