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Customer Support
Customer Support
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Account
City
Compatibility
Cultural Settlements
Diamonds, Packages and Bundles
Events
Goods, Technologies and Gameplay
Great Buildings
Guilds and Interactions with Other Players
Miscellaneous
Quests
Rules and Issues with Other Players
Technical Issues
Account
How do I change my nickname?
I forgot my password. What can I do?
I forgot my username. What can I do?
How do I save my progress?
How can I continue my game on the Browser?
Can I transfer my progress to another device?
How can I reset my account or restart the game?
Can I share my computer with my family so that they can also play Forge of Empires?
I would like to remove my account and all the data that you store about me. How do I do that?
City
Can I rotate buildings?
How do I gain population?
How can I cancel productions?
How can I cancel the construction of a building?
Can I store buildings in the inventory?
My citizens are unhappy. What should I do?
How can I upgrade my buildings to the next age(s)?
Compatibility
How can I turn off music and sounds?
Can I play Forge of Empires on Linux?
Can I play the game on my current mobile device?
Cultural Settlements
How can I unlock the Cultural Settlements?
How do Expansions work in the Settlement?
What are those rocks in my settlement?
How do the time rewards work in the Settlement?
Why am I unable to start a new Settlement?
I have all goods required for the next Advancement, but the game still asks me to pay Diamonds!
The Quest requirement "Build 6 cultural goods buildings" does not complete!
Completing the Settlement did not reward me with an Upgrade Kit for Yggdrassil!
My Cultural Goods seem to have disappeared!
Diamonds, Packages and Bundles
What are Diamonds and how do I get them?
Is Forge of Empires a free-to-play game?
I have purchased Diamonds, but I did not receive them. What do I do?
When will you have another game sale/offer?
Why did I lose Diamonds on my account on the B world too, when I bought something on the A world?
Events
What are Events?
Why didn't I receive the Event Newsletter?
Archaeology: How can I participate in the Event?
Archaeology: The daily special did not change at midnight!
Archaeology: How can I gain scrolls?
Archaeology: The tools don't seem to work correctly!
Archaeology: What can I win in the Event?
Archaeology: How can I win the grand prize?
Archaeology: How can I win the daily special?
Archaeology: I did not get the World's Fair upgrade kit!
Archaeology: What can I use scrolls for? How do I gain more tools?
Goods, Technologies and Gameplay
I just received a blueprint. What is it good for?
What are Great Buildings?
How can I get blueprints?
What are Forge Points and how do I get them?
What are technologies and how can I unlock them?
How do I recruit army units?
How do the different types of units work in a battle?
The battle points are not counted towards my rank in the PvP tower, why?
What will happen when my guild reaches level 75?
I need goods to unlock a technology. How do I get them?
How are the bonuses for my attacking and defending armies applied/calculated?
I can't connect a two-lane street to another - why is that?
How do goods work after reaching the Modern Era? What are refined goods?
Great Buildings
My Great Building did not level up after using blueprints!
My Great Building's bonus disappeared!
Guilds and Interactions with Other Players
How do I join a guild?
How many times per day can I plunder another player's city?
How do I obtain prestige for my guild?
Can I change my neighborhood? I'm being constantly plundered.
How do I visit cities of other players?
How can I protect myself from being plundered?
I was plundered despite having a city shield! How is this possible?
The Guild Founder has become inactive. What can we do now?
How does the friend list work? What are the limits?
Miscellaneous
Contact Us
Quests
Happiness Quest - Polished building did not count towards quest
I did everything the quest needed, but it's still not completed.
A quest asks me to do a research but I do not want to advance to a new era.
I advanced to a new era by accident. Can I go back?
Rules and Issues with Other Players
I would like to read the rules of the game.
Another player insults me or bothers me, what can I do?
Can I play more than one account on the same world?
I believe that one of the players is breaking the rules of the game. What do I do?
Why can't I donate Forge Points to Great Building of a player I share my connection with?
Technical Issues
My game seems to have restarted itself - I lost all progress. How do I get back to my old game?
The game is very slow and laggy, I'm experiencing display issues, too. What can I do?
I registered my account, but I didn't get a confirmation e-mail. What do I do?
The Forum does not recognize my username and password. Why can't I login to the game forum?
Logging in via Facebook works on my phone, but not in the Browser - why is that?
I am stuck on the "Build Your City" screen! Why do I have to start new?
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