FAQ - Premium Points (PP), Payments & Transfers

Q: Which Premium Points can I transfer and when? Why can’t I transfer mine?
A: In general:

• PP bought directly (cash purchases) are transferable after a waiting period.
• PP obtained for free (offers, events, awards, refunds) are often non‑transferable.
• Some promotions or discounts apply PP as non‑transferable by design.
  Your PP screen usually shows if points are transferable and when. If an offer explicitly states “non‑transferable” or “only for this world,” they cannot be moved.

Q: Why can’t I transfer my PP after buying during a %-bonus offer?
A: Many bonus/discount offers give extra PP that are bound to that market or world. The base amount may be transferable; the bonus portion usually is not. This is intended and stated in the offer description.

Q: How do I know if the PP I bought are transferable?
A: In the PP/Payment overview there is a column or icon indicating whether a purchase is transferable and the earliest transfer date/time. Check that screen or your market’s PP FAQ.

Q: Why can’t I transfer Premium Points after I changed my email address?
A: For security, some markets temporarily block PP transfers after sensitive changes (email, password) or require extra verification. The block expires automatically after a set time, or you may need to contact support if it doesn’t.

Q: How do PP transfers to Casual worlds work? Which items are transferable to Casual?
A: Usually:

• PP themselves can be transferred to Casual once they’re globally transferable.
• Many items and certain premium features cannot be transferred to Casual or between worlds at all.
  Your item inventory will show transferability, and the Casual rules page lists what carries over.

Q: I accidentally transferred my items or premium features to a Casual world. Can you transfer them back?
A: No. Item and feature transfers are final. Support cannot move them back once the transfer is confirmed.

Q: Cancel a purchase, transfer, or PP move – is this possible?
A: PP/world transfers, item transfers and in‑game purchases are usually final once confirmed. The team may refund in very specific cases (duplicate payments, technical error), but “I changed my mind” is normally not a valid reason.

Q: I bought an item / Privilege / cosmetic – where is it?
A:

• Check your Inventory (especially the correct world).
• Some questline rewards appear only after finishing the full quest chain, not after one quest.
• Cosmetics often need to be activated in the Appearance/Skin menu even if they still show in inventory.

Q: Why don’t I get certain premium offers / 100% bonus etc. that others get? Can you send one to me?
A: Promotional offers are generated automatically by the system and can depend on activity, location, payment history, time, or pure randomness. Support cannot manually grant or “force” a promotion.

Q: When will I receive PP bonus/event rewards or speed world rewards?
A: Event and special‑world rewards are typically credited automatically after the round or event ends and results are confirmed. This can take some time (hours to a few days) depending on the event. Delays beyond that should be reported via support.

Q: Can we put a cap on PP used or bought via exchange/market to make it fair? / World without PP?
A: These are game design questions. Some markets may occasionally open “low‑PP” or special rules worlds, but there is no permanent cap on PP usage. Suggestions can be posted on the official forum, but support can’t change existing world settings.

Related articles

• What are Premium Points?
• What is a Standard Premium Account?
• Why can't I transfer my Premium Points to another player?
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